hannasmith

Our whole family was truly impressed by the degree of professionalism and service my uncle received from the Air Arabia New York Office and he recently had an exceptionally positive experience. Since it was his first time traveling abroad, he was first worried about the booking procedure and the logistics of the trip. But for him, the staff at the Air Arabia Office in New York made everything simple, stress-free, and seamless. The personnel were friendly, considerate, and informed from the first encounter. From picking the best airline to going over baggage rules, in-flight amenities, and fare conditions, they patiently walked my uncle through every step. They made sure he felt confident about every part of his journey by explaining things in a kind and straightforward manner, which he particularly valued. My uncle's last-minute itinerary modification because of a family emergency was one particularly memorable instance. By going above and beyond to rebook him on the next flight that was available without charging him additional fees, the staff shown exceptional understanding and haste in handling the problem. Their quick response and kind demeanor really moved him. In addition, the office was neat, well-run, and well-organized. There was no needless waiting, and all of the employees he spoke with were polite and professional at all times. The entire trip for my uncle was smooth and enjoyable because of the exceptional assistance provided by the Air Arabia Office in New York . Our family felt very at ease knowing he was in capable hands. We appreciate their great service and would definitely tell friends and family about Air Arabia when they are considering a trip abroad. The airline's ideals of dedication and client service are embodied in the New York Office.