evasmith

Hi there, I was at the Emirates Airlines Office in Venice recently after having a bit of a hiccup with my return flight to Dubai. I had booked the wrong return date by mistake and needed to make the changes ASAP before my travel insurance ran out. Calling the customer service wasn't getting me anywhere quickly, so I figured I would call the local office—and quite honestly, I'm so glad that I did. I was welcomed the moment I entered. The office was clean, tidy, and not overpopulated, which is always a blessing. I waited fewer than 10 minutes before a representative who was fluent in perfect English and intimately knowledgeable about Emirates' rebooking policies assisted me. She escorted me through my choices calmly, described the fees, and helped me alter my return date with no stress or confusion. She also double-checked my Skywards status and even managed to book a few miles for an upgrade, which I didn't even consider asking for. It's little gestures like that which make a big difference. Rather than trying to do it online or over the phone, this face-to-face support made it all so much simpler.